Caring Hands Pediatrics

North Office: 412-369-7720
Robinson Office: 412-921-2345

Frequently Asked Questions

Here are some answers to commonly asked questions about our practice:


  • How long will it take to get an appointment?​​
  • What do I need to bring to the appointment?
  • What insurance plans do you accept?
  • What if I cannot make it to my scheduled appointment?
  • What age do you stop seeing patients?
  • Why do I have to complete questionnaires at the physicals - it seems to take up a lot of time?
  • Why does my child have to complete the depression screen?
  • In which hospitals do you see patients?
  • Do you accept patients who refuse vaccines?
  • Why did I receive a bill for an after-hours or walk-in fee?
  • Why did I receive a bill for a copay when it was a well child care visit?​​​
  • ​What if I need interpreter services to help translate?











Q: How long will it take to get an appointment?
A: We schedule same day sick appointments. If your child is sick and needs to be seen that day, we will see your child the same day.  We will make every effort to schedule a time slot that is most convenient for you. For physicals, we can schedule them 1-2 months in advance.


Q: What do I need to bring to the appointment?
A: Remember to bring your insurance card and co-pay to the visit. Insurance plans can change at any time during the year, so we need to verify insurance at every visit. Your co-pay is determined by your insurance company, and we are required to collect it. If your information has changed or if it is your first visit to our office, you can download the registration form and fill it out prior to coming in. Otherwise, you can fill it out at the time of the visit.

Q: What insurance plans do you accept?
A: We participate in most insurance plans, including medicaid.  You can check with your insurance to verify whether we are a participating provider.​

Q: What if I cannot make it to my scheduled appointment?
A: Please call to cancel your appointment if you are unable to keep your appointment. If possible, try to call 24 hours in advance. Otherwise, just call as soon as you are aware that you will not be able to come in. This allows us the opportunity to offer your appointment slot to another patient who would like an appointment. If you do not show up for the appointment and do not cancel, you will be charged a $25.00 no-show fee.

Q: What age do you stop seeing patients?

A: We see patients from birth through age 21 years. 


Q: Why do I have to complete questionnaires at the physicals - it seems to take up a lot of time?

A: We use a variety of screening tools to help identify and address issues that your child may have.  This includes developmental delays, autism, and depression/anxiety.  We feel that it is important to identify any problems early so we can initiate treatment sooner rather than later.  One way to make your visit go faster is to complete the surveys in the comfort of your own home through the portal.  When the appointment is confirmed 2 days prior to the visit, the survey will appear on your patient portal.  This way you can find a quiet time to complete it before coming in for the appointment.


Q: Why does my child have to complete the depression screen?​​

A:  We have been seeing a dramatic increase in the number of patients with anxiety and/or depression.  Many times parents are unaware of the degree to which their children are having symptoms.   In order to get a more accurate assessment of the child's emotional well-being, we ask that the children complete the survey beginning at age 11. Don't worry if your child doesn't completely understand the questions - either you can explain the question or we will go over the specific questions that are concerning when we review the results with you and your child.


Q: In which hospitals do you see patients?
A: We see newborn babies at Magee-Womens Hospital. If you deliver a baby at another hospital, we are able to see your baby in our office after discharge for outpatient care. If you have an older child that needs to be hospitalized, the hospitalists at Children's Hospital will see your child in the hospital. They keep us up-to-date on the progress of your child and send reports to us upon discharge. We then see him or her in the office after discharge for follow-up care.​

Q: Do you accept patients who refuse vaccines?
A:  Yes.  We recommend that patients follow the American Academy of Pediatrics' recommendations for vaccines.  However, we will work with patients who choose to follow alternative vaccine schedules.  Parents/patients who refuse vaccines on the advised schedule will be required to sign a Refusal to Vaccinate form.  This form states that they understand the risks of not receiving the vaccine(s) and still choose not to be immunized with the recommended vaccine(s).  Please see our Vaccine Policy.

Q: Why did I receive a bill for an after-hours or walk-in  fee?
A: We want to help our patients avoid the need to use Urgent Care Facilities and Emergency Rooms during weekday evenings after 5pm and on Saturdays for sick and well visits.  Your insurance company is billed an additional charge for visits that occur after 5pm during a weekday, all Saturday appointments, any holiday appointments, and walk-in visits if the office is open.   Most insurance companies cover this charge, as the cost is still less than the cost of using an Urgent Care Facility or Emergency Room.  However, if your insurance applies this charge to your deductible or coinsurance, you are then responsible for covering the fee.  This charge helps us offer you more flexibility in office hours to meet your needs without you having to pay an even higher fee going to an urgent care or an emergency room.  

Q: Why did I receive a bill for a copay when it was a well child care visit? ​                                                          
A: ​ If your child is scheduled for a physical, but also has another separate issue, such as an ear infection, we will take care of both so you don't have to come back for another visit.  This separate issue is considered to be a sick visit and depending on your insurance, you may be responsible for a copay for the sick visit portion. ​                                                                                                                                                                   

​Q: What if I need interpreter services to help translate?
​A:  Caring Hands Pediatrics complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.​  We provide free language services to people whose primary language is not English.  Qualified sign language interpreters are also provided free of charge if needed.